1. What we provide
My Review Butler is online software for home-service businesses. It includes a client dashboard where you enter a finished job's customer name and phone number; an automated AI voice agent ("Jeffrey") that places one courtesy follow-up call to that customer in English or French; text messages that send your customer your Google review link; private text and email alerts to you when a customer reports a problem; reports and rating-trend graphs; and a free local market analysis.
Calls and texts go only to your own existing customers after work you have completed for them. They are service follow-ups, not sales or cold calls. The service may not be used for telemarketing, cold outreach, or sending messages to anyone who is not your customer.
2. Reviews: what we do and don't do
- We never write, post, edit or ghostwrite reviews. Your customers write and post their own reviews on Google, in their own words, from their own account. If they ask, the voice agent can help them put their own words together.
- We do not filter out unhappy customers ("review gating"). When a customer reports a problem, you are told first so you can make it right; once it is marked resolved, that customer is sent the review link like everyone else.
- You agree not to offer customers money, discounts, gifts or anything else in exchange for a review, and not to ask for only positive reviews. You must follow Google's review policies and applicable law.
3. Your responsibilities
- You will only enter customers you have actually done work for, with accurate names and phone numbers.
- You confirm you have your customers' permission to share their name and phone number with us so we can contact them about their job, and that doing so is allowed under your own privacy policy and applicable law (including Canada's PIPEDA and anti-spam law (CASL) and, for U.S. customers, the TCPA).
- You will tell us promptly if a customer asks not to be contacted. Anyone who replies STOP or asks on a call not to be contacted will not be contacted again.
- You are responsible for keeping your dashboard login private.
4. Pricing and billing
Monthly plan: $149 per month, which includes your first 5 reviews each month; each additional review posted by your customers in that month is $29.99. Yearly plan: $1,339 per year. Members of CIAMO receive their first 3 months free. Prices are in Canadian dollars unless shown otherwise at checkout; applicable sales taxes are added at checkout.
There is no minimum contract. Subscriptions renew automatically at the end of each billing period until cancelled. You can cancel anytime by emailing [email protected] or through the link in your receipt; cancellation stops future renewals and the service runs to the end of the period you paid for.
Payments. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns related to payment. Paddle's Buyer Terms also apply to your purchase.
Refunds are covered by our Refund Policy.
5. Privacy and texting
How we handle personal information is explained in our Privacy Policy. Text messages are covered by our Text Messaging Terms.
6. Acceptable use
You may not use the service for anything illegal, deceptive or harassing, to contact people who are not your customers, to buy or fake reviews, or to resell the service. We may suspend accounts that break these Terms.
7. No guarantee of results
Customers decide for themselves whether to leave a review and what it says. We don't promise any number of reviews or any rating. The service is provided "as is", and to the extent the law allows, our total liability to you is limited to the fees you paid us in the 3 months before the claim.
8. Changes and ending the service
We may update these Terms; we'll post the new version here and email active clients about material changes. You may cancel at any time. We may end the service with 30 days' notice, refunding any prepaid unused time.
9. Governing law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.
10. Contact
Dave Skinner, operating as My Review Butler
Ottawa, Ontario, Canada
Phone: (343) 700-8923
Email: [email protected] or [email protected]